Job Description

Job Description

Job Description

Full job description

A leading supplier of high-quality supplies Cookware, Plumbing and design specific brands.

Our mission is to provide our customers with the best products and customer service in the industry.

Job Description:

We are seeking an experienced Bilingual Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients through phone, email, and live chat support. The customer service representative will also be responsible for managing customer orders, resolving customer issues, and providing product information to customers.

Responsibilities :

• Answering customer inquiries via phone, email, and live chat
• Assisting customers with product information and purchasing decisions
• Resolving customer issues in a timely and professional manner
• Managing customer orders and ensuring timely delivery
• Collaborating with internal teams to resolve customer concerns
• Maintaining customer accounts and records
• Assist with the warehouse for Shipping products

Requirements:

• Minimum of 1 year of experience in customer service or related field
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

This is a direct hire role starting at $55,000

Monday to Friday

We are an equal opportunity employer and welcome applicants of all backgrounds and experiences. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Here at Express Employment Professionals, we are large enough to exceed all your needs and expectations, yet small enough to give you the one-on-one attention and customer service you deserve. We are experts in staffing, HR solutions and recruiting qualified workers to fill your needs. Our mission is to match great people with great jobs in our thriving community. Together, we will find a career solution to meet your needs!

Company Description

Here at Express Employment Professionals, we are large enough to exceed all your needs and expectations, yet small enough to give you the one-on-one attention and customer service you deserve. We are experts in staffing, HR solutions and recruiting qualified workers to fill your needs. Our mission is to match great people with great jobs in our thriving community. Together, we will find a career solution to meet your needs!

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